From inquiry to payment, all operations in one platform made to make your business thrive! Be part of a global ecosystem that enables your business to work far more efficient using newest technology.
Last updated: July 30, 2026
This privacy notice for LimoExpress llc ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not intentionally process sensitive personal information, except that if you connect your Gmail account, email content we access to create reservations may incidentally include sensitive information contained in those messages. The same may apply if you paste email or message content into our optional AI Form Mapping feature.
Do we receive any information from third parties? Yes. If you choose to connect your Gmail account, we receive email-related information from Google as described in the Google Gmail Integration section below. If you use optional AI features, content you submit may be processed by OpenAI as described in AI Form Mapping and OpenAI Processing. If you connect Stripe or Square, payment-related information may be exchanged with those providers as described in Stripe Connect and Square Payment Integrations. If you connect Zapier, reservation and related data may be exchanged with Zapier and apps you connect through it as described in Zapier Integration. If you connect Twilio, SMS-related information and your Twilio credentials may be processed as described in Twilio SMS Integration. If you connect Booking.com, reservation and driver-related data may be exchanged with Booking.com as described in Booking.com Integration. If you connect HolidayTaxis, reservation and related data may be exchanged using your saved HolidayTaxis credentials as described in HolidayTaxis Integration.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Sensitive Information. We do not intentionally seek sensitive information. However, if you connect a Gmail account, emails we access to create reservations may contain sensitive information that you or third parties included in those messages. The same may apply if you voluntarily paste email or message content into our optional AI Form Mapping feature.
Information from Google (Gmail). If you choose to connect your Gmail account to LimoExpress, we receive Google user data as described in Section 5 (Google Gmail Integration) below. This connection is optional and requires your explicit authorisation via Google OAuth.
Content you submit for AI Form Mapping (optional). If you use our optional AI Form Mapping feature, you may paste or enter text from an email, chat message, or other free-form notes. That content is processed as described in Section 6 (AI Form Mapping and OpenAI Processing).
Payment integration accounts (optional). If you connect Stripe Connect and/or Square so that LimoExpress can generate payment links for your customers, account identifiers and payment-related information may be exchanged with those providers as described in Section 7 (Stripe Connect and Square Payment Integrations).
Zapier integration (optional). If you connect Zapier, reservation details and related data may be sent to and received from Zapier (and apps you connect through Zapier) as described in Section 8 (Zapier Integration).
Twilio SMS integration (optional). If you connect Twilio, we may store your Twilio credentials and share SMS content and recipient phone numbers with Twilio to send messages as described in Section 9 (Twilio SMS Integration).
Booking.com integration (optional). If you connect Booking.com, reservation details may be fetched into LimoExpress and driver/status information may be sent to Booking.com as described in Section 10 (Booking.com Integration).
HolidayTaxis integration (optional). If you connect HolidayTaxis, we may store your organisation’s HolidayTaxis credentials and exchange reservation and related data with HolidayTaxis as described in Section 11 (HolidayTaxis Integration).
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short: If you choose to connect Gmail, LimoExpress may read new emails in that inbox to detect booking requests and create reservations. Our use of information received from Google Workspace / Google APIs adheres to the Google User Data Policy, including the Limited Use requirements.
Limited Use affirmation. LimoExpress’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of information received from Google Workspace scopes will adhere to the Google User Data Policy, including the Limited Use requirements.
LimoExpress offers an optional Gmail integration that allows authorised users of a limousine / transfer company account to grant LimoExpress access to a Gmail mailbox. When enabled, LimoExpress monitors new incoming emails and uses relevant email content to create reservations (bookings) in the LimoExpress platform. This is an approved productivity use case: using information from emails to automate travel / transfer booking workflows for the benefit of the connecting user and their organisation.
When you connect Gmail via Google’s OAuth consent screen, depending on the permissions you grant, we may access:
We request only the Gmail permissions necessary to provide this reservation-creation feature. Connecting Gmail is optional; you can use LimoExpress without granting Gmail access.
We use Gmail / Google user data solely to:
We do not use Google user data obtained through Gmail scopes for advertising, retargeting, or interest-based ads; to determine credit-worthiness or for lending; or to create, train, or improve generalised machine learning or artificial intelligence models. Any processing used to parse emails for reservations is limited to providing this user-facing feature for your account.
Email data and OAuth credentials associated with the Gmail integration are stored securely and protected with organisational and technical measures appropriate to the sensitivity of the data, including encryption in transit (for example HTTPS) and encryption of sensitive credentials at rest where applicable. Access within LimoExpress is limited to what is needed to provide the feature to your organisation.
Consistent with Google’s Limited Use requirements:
We retain Gmail-derived data only as long as needed to provide the Gmail integration and related reservations, or as otherwise required by law. You may disconnect the Gmail integration at any time in LimoExpress account / integration settings. You may also revoke LimoExpress’s access from your Google Account permissions page (https://myaccount.google.com/permissions). After disconnection or revocation, we will stop accessing new Gmail data and will delete or anonymise stored Gmail-derived data that is no longer needed to operate your Services, subject to backups and legal retention obligations. Reservation records already created in LimoExpress from email content remain part of your account data unless you delete them or request deletion under applicable privacy laws.
You can refuse or withdraw Gmail access at any time as described above. To request review, update, or deletion of personal information (including Gmail-derived data we hold), contact us at [email protected] or use the data subject access request process described in Section 22.
In Short: AI Form Mapping is optional. If you paste or enter email/message content, LimoExpress may send that text to OpenAI so it can extract booking details and map them into a reservation form.
LimoExpress offers an optional AI Form Mapping feature (also described as an AI reservation generator). When you use it, you can paste or type content from an email, chat message (for example WhatsApp, SMS, or similar), or free-form notes. LimoExpress sends that content to OpenAI’s API to identify booking-related information (such as pickup and drop-off locations, date and time, passenger details, and similar fields) and map those details into a reservation form in LimoExpress for you to review and save.
This feature is optional. You can create reservations manually without using AI Form Mapping.
When you submit content to AI Form Mapping, the text you provide (and any personal data contained in it, such as names, phone numbers, email addresses, locations, or travel details) is transmitted to OpenAI for processing so the form can be filled. You should only submit content you are authorised to process for your business purposes.
We use the submitted content and OpenAI’s output solely to:
Mapped reservation data that you accept and save becomes part of your normal LimoExpress account data (for example reservations) and is handled under the other sections of this privacy notice.
OpenAI processes the content you submit in order to provide the AI mapping response. Further handling of that content by OpenAI is subject to OpenAI’s applicable terms and privacy policy. LimoExpress does not sell the content you submit for AI Form Mapping to advertising platforms, data brokers, or information resellers.
You control whether to use AI Form Mapping. If you do not want content shared with OpenAI for this purpose, do not submit text to the feature. To request review, update, or deletion of personal information we hold (including saved reservation data created with AI assistance), contact us at [email protected] or use the process in Section 22.
In Short: Connecting Stripe Connect or Square is optional. If you connect either provider, LimoExpress may share payment-related data with that provider so you can generate payment links for your customers and receive payments to your own merchant account.
LimoExpress offers optional integrations with Stripe Connect and Square. When enabled, authorised users of your organisation can generate payment links from LimoExpress (including from the platform and, where available, the mobile app) and send them to customers so customers can pay for rides or related charges. Payments are processed by Stripe or Square to your connected merchant / business account. These features are optional; you can use LimoExpress without connecting Stripe or Square.
Depending on the provider you connect and the payment you create, we may share with Stripe and/or Square information needed to create, send, process, and reconcile payment links, such as:
Card numbers and other sensitive payment credentials are entered by the paying customer on Stripe’s or Square’s checkout / payment pages and are processed by those providers. LimoExpress does not intend to collect or store full payment card numbers for these connected payment flows.
We use and share this information solely to:
Stripe and Square are independent third-party payment service providers. When you connect an account or your customer completes a payment, their processing of personal and payment data is governed by their own terms and privacy policies (for example Stripe’s and Square’s published policies). Your relationship with Stripe or Square for merchant onboarding, payouts, fees, chargebacks, and compliance obligations is between you and that provider. LimoExpress is not the merchant of record for payments collected into your connected Stripe or Square account through these optional payment-link features.
You may connect or disconnect Stripe Connect and/or Square in your LimoExpress organisation / integration settings. If you do not want payment-related data shared with these providers for payment links, do not enable the integrations and do not generate payment links through them. To request review, update, or deletion of personal information we hold in LimoExpress, contact us at [email protected] or use the process in Section 22.
In Short: Connecting Zapier is optional. If you connect it, LimoExpress may send reservation details to Zapier and receive reservation details from Zapier so your automations can create, update, or sync bookings with other apps you choose.
LimoExpress offers an optional Zapier integration that lets you connect LimoExpress to Zapier using your Zapier connection details (such as a Zapier ID or similar credentials provided when you set up the connection). Once connected, your Zaps may:
This feature is optional. You can use LimoExpress without connecting Zapier.
Depending on how you configure your Zaps and which LimoExpress triggers/actions you use, exchanged data may include reservation and related details such as:
You control which Zaps you create and which third-party apps receive or send this data through Zapier.
We exchange this information with Zapier solely to:
Zapier is an independent third-party automation platform. When data leaves LimoExpress through Zapier, further processing by Zapier and by any apps you connect in your Zaps is governed by those parties’ terms and privacy policies. LimoExpress does not control how those third-party apps use data after it is delivered by Zapier. You are responsible for configuring Zaps appropriately and for ensuring you have a lawful basis to share personal data of customers, passengers, drivers, or other individuals through Zapier.
You may connect or disconnect Zapier in your LimoExpress organisation / integration settings. If you do not want reservation data shared with Zapier or apps connected through it, do not enable the integration and disable or delete related Zaps. To request review, update, or deletion of personal information we hold in LimoExpress, contact us at [email protected] or use the process in Section 22.
In Short: Connecting Twilio is optional. If you enter your Twilio credentials, LimoExpress stores them so it can send SMS messages (for example ride updates) through your Twilio account, and shares recipient phone numbers and message content with Twilio for delivery.
LimoExpress offers an optional Twilio SMS integration. When enabled, authorised users of your organisation (such as dispatchers, drivers, or managers) may send SMS messages from LimoExpress — for example about ride status, pickup details, or schedule changes — using your Twilio account. To use the feature, you enter your Twilio credentials in LimoExpress. This feature is optional; you can use LimoExpress without connecting Twilio.
When you use Twilio SMS integration, we may collect, store, and/or share:
We use this information solely to:
Twilio credentials are stored so the integration can continue to send messages without re-entering them each time. We treat these credentials as sensitive account secrets and apply organisational and technical measures appropriate to protect them. You should only provide credentials for a Twilio account you are authorised to use.
Twilio is an independent third-party communications provider. SMS delivery and Twilio’s processing of phone numbers, message content, and related data are governed by Twilio’s terms and privacy policy. Message fees, throughput, compliance (including consent and anti-spam / telemarketing rules), and Twilio account obligations remain between you and Twilio. You are responsible for ensuring you have a lawful basis and any required consents to send SMS to recipients.
You may connect, update, or disconnect Twilio credentials in your LimoExpress organisation / integration settings. If you do not want credentials stored or SMS data shared with Twilio through LimoExpress, do not enable the integration and remove any saved Twilio credentials. To request review, update, or deletion of personal information we hold in LimoExpress (including stored Twilio credentials where applicable), contact us at [email protected] or use the process in Section 22.
In Short: Connecting Booking.com is optional. If you connect it, LimoExpress may fetch new reservations and related details from Booking.com, and may send driver details (name, phone, GPS location) and status updates back to Booking.com.
LimoExpress offers an optional Booking.com integration. When enabled, LimoExpress may:
This feature is optional. You can use LimoExpress without connecting Booking.com.
Depending on the Booking.com integration and the reservation, data fetched into LimoExpress may include reservation and passenger/travel details such as:
To operate the integration, LimoExpress may share with Booking.com:
We exchange this information with Booking.com solely to:
Booking.com is an independent third-party platform. Processing of reservation, passenger, driver, and location data by Booking.com is governed by Booking.com’s terms and privacy policy. You are responsible for ensuring you are authorised to connect your Booking.com account/partner access and to share driver and location data through this integration, including informing drivers where required by law.
You may connect or disconnect Booking.com in your LimoExpress organisation / integration settings. If you do not want reservation data received from Booking.com or driver/location/status data shared with Booking.com through LimoExpress, do not enable the integration. To request review, update, or deletion of personal information we hold in LimoExpress, contact us at [email protected] or use the process in Section 22.
In Short: Connecting HolidayTaxis is optional. If you connect it, LimoExpress stores your organisation’s HolidayTaxis credentials so it can fetch and sync reservations for that organisation separately, and may exchange related booking, driver, vehicle, and location details with HolidayTaxis.
LimoExpress offers an optional HolidayTaxis integration. When enabled for an organisation, LimoExpress may:
This feature is optional. You can use LimoExpress without connecting HolidayTaxis.
To connect HolidayTaxis, you provide your HolidayTaxis client credentials (such as API keys, usernames, passwords, tokens, or similar account identifiers required by HolidayTaxis). LimoExpress saves these credentials for each organisation separately so that reservation fetching and synchronisation can run against that organisation’s own HolidayTaxis account and data, without mixing credentials or bookings across organisations.
We treat HolidayTaxis credentials as sensitive account secrets and apply organisational and technical measures appropriate to protect them. You should only provide credentials for a HolidayTaxis account your organisation is authorised to use.
Depending on the HolidayTaxis integration and the reservation, exchanged data may include:
We use and exchange this information solely to:
HolidayTaxis is an independent third-party platform. Processing of reservation, passenger, driver, vehicle, and related data by HolidayTaxis is governed by HolidayTaxis’s terms and privacy policy. You are responsible for ensuring you are authorised to connect your HolidayTaxis account and to share the data included in this integration.
You may connect, update, or disconnect HolidayTaxis credentials in your LimoExpress organisation / integration settings. If you do not want credentials stored or reservation data exchanged with HolidayTaxis through LimoExpress, do not enable the integration and remove any saved HolidayTaxis credentials. To request review, update, or deletion of personal information we hold in LimoExpress (including stored HolidayTaxis credentials where applicable), contact us at [email protected] or use the process in Section 22.
In Short: If you download, export, forward, email, print, or otherwise take data out of LimoExpress, you are responsible for that copy of the data — not LimoExpress.
LimoExpress may allow you and your authorised users to download, export, copy, print, email, forward, or otherwise extract information from the Services, including in Excel, CSV, PDF, and other formats, and through reports, screens, APIs, or integrations.
When you or your users perform such an action:
LimoExpress is not responsible for unauthorised access, loss, misuse, or leakage of data after it has been downloaded, exported, forwarded, or otherwise removed from or shared outside the Services by you or anyone using your organisation’s account. For related contractual terms, see our Terms and Conditions – Data Exports, Downloads, and Onward Sharing.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at [email protected].
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: If you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
LimoExpress llc
1111B S Governors Ave STE
Dover 19904, Delaware
United States of America
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
This privacy policy was created using Termly's Privacy Policy Generator.