Client Overview

Company: VG Transfers
Industry: Luxury Transportation
Location: Zagreb, Croatia
Fleet Size: 15 vehicles
Employees: 12 drivers + external

VG Transfers is a premium transportation company providing airport transfers, corporate travel, and special event services across Croatia. As their business grew, they struggled to keep up with dispatching, scheduling, and managing bookings efficiently, leading to delays, communication issues, and customer dissatisfaction.

Challenges Faced

#1 Inefficient Manual Dispatching: Dispatchers spent hours on the phone with drivers, leading to delayed responses and missed opportunities.

#2 Difficulty Tracking Fleet Availability: The lack of real-time fleet visibility caused double bookings and scheduling conflicts.

#3 Lack of Customer Communication: Clients were left waiting without updates on driver status, resulting in frustration and cancellations.

#4 Complex Payment Processing: Manual invoicing and payments were time-consuming and prone to errors, delaying cash flow.

Solution with LimoExpress

VG Transfers implemented LimoExpress to streamline their dispatch and operations. Here's how LimoExpress helped:

1. Automated Dispatch System: The software enabled automatic dispatching based on location, availability, and trip type, reducing dispatcher workload by 50%.
2. Real-Time Fleet Tracking: Drivers and dispatchers could now view live GPS tracking, eliminating scheduling conflicts and ensuring efficient use of the fleet.
3. Improved Customer Communication: Clients received automated SMS updates with driver location and estimated arrival time, enhancing their overall experience.
4. Integrated Payment Processing: LimoExpress’s Stripe integration allowed Elite Limo Services to manage invoicing and payments seamlessly, reducing billing errors and speeding up cash flow.

Results

• 30% Increase in Booking Efficiency: Automated dispatching reduced the time spent on scheduling, allowing VG Transfers to handle 30% more bookings.
• 25% Reduction in Operational Costs: Improved fleet management and reduced fuel wastage lowered operational expenses.
• Enhanced Customer Satisfaction: Automated updates and on-time arrivals resulted in a 40% increase in positive customer reviews.
• Faster Payment Cycles: Integrated payment processing decreased invoice processing time by 60%, improving cash flow.

Conclusion

By implementing LimoExpress, VG Transfers successfully overcame their operational challenges, leading to increased efficiency, cost savings, and enhanced customer satisfaction. If your limo business is struggling with dispatching and fleet management, LimoExpress is the solution that can drive your success.

Client Feedback