Client Overview

Company: Mobile Namos
Industry: Luxury Transportation
Location: Podgorica, Montenegro
Fleet Size: 35 vehicles
Employees: 22 drivers + external

Mobile Namos, known for delivering premium transport services, recognized the need to modernize their operations as they expanded. Despite their commitment to providing high-quality service, they encountered difficulties in communication, organization, and coordination, which impacted their efficiency and customer experience. Seeking to streamline and upgrade their operations, they turned to LimoExpress.

Challenges Faced

#1 Outdated Communication via Viber Messages: Communication with drivers through Viber messages was inefficient, leading to delays and misunderstandings in daily operations.

#2 Managing the Business through Excel Spreadsheets: Handling business operations with Excel spreadsheets was slow and cumbersome, making it difficult to make quick business decisions and slowing down daily activities.

#3 Lack of Visibility in Collaboration with Partner Organizations: The absence of a clear record and tracking of activities with third-party partners led to inefficiencies and complications in business partnerships.

#4 Untimely Communication with Drivers: Drivers were not always receiving timely information about changes in their schedules, causing delays and dissatisfaction among clients.

Solution with LimoExpress

Mobile Namos implemented LimoExpress to optimize its operations and overcome the challenges they were facing:

1. Communication via Mobile App: LimoExpress enabled communication through a mobile app, eliminating the use of Viber messages and allowing faster and more efficient information exchange with drivers.
2. Simple Digitalization with Software: With the help of LimoExpress software, Mobile Namos quickly digitalized all business processes, making business management more organized and streamlined.
3. Client Tracking through the CRM Portal: LimoExpress provided a comprehensive overview of all activities and client interactions through a CRM portal, giving Mobile Namos complete visibility over its business operations.
4. Instant Notifications for Drivers: Drivers now receive push notifications for every change and job assignment, eliminating delays and ensuring more efficient ride execution.

Results

• 60% Increase in Communication Efficiency: The use of the mobile app significantly accelerated and simplified communication between managers and drivers.
• 40% Reduction in Operational Errors: Digitalizing business processes eliminated manual errors associated with using Excel spreadsheets.
• Improved Collaboration with Partners: The CRM portal provided better visibility and management of relationships with partner organizations, leading to enhanced cooperation.
• Faster Driver Response to Changes: Thanks to push notifications, drivers were promptly informed about all changes, resulting in more accurate and efficient services.

Conclusion

By implementing LimoExpress, Mobile Namos successfully overcame communication and organizational challenges, achieving greater efficiency, better business visibility, and enhanced customer satisfaction. LimoExpress is a proven solution for companies seeking to improve their business processes in the limo industry.

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